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Complaint Management

Fix Errors Quickly and Prevent them From Ever Happening Again

Improve the quality of the parts which you buy and, in turn, the quality of your own products with efficiently Complaint Management by handling complaints electronically and transparently using 8D methodology.
SupplyOn transfers complaints from your internal QM system directly to your suppliers. Your suppliers can then deal with the complaints online using the 8D methodology. Everyone involved is shown the current status until the problem is finally solved and appropriate preventative measures have been taken. Until then, a progress monitoring system as well as reminders when deadlines are missed ensure great process reliability and low process costs.
Your benefits:
• Complete 8D reports and rigorous preventative measures correct deficiencies in quality on a permanent basis. They prevent problems from reoccurring and ensure a long-term reduction in quality costs.
• With efficiently Complaint Management via SupplyOn you avoid the unnecessary extra costs incurred as a result of tracing defective parts, correcting problems, product recalls or customer complaints, all of which can lead to lost revenue in extreme cases.