Problem-solving in structured steps:
A methodical approach to handling complaints and preventing errors
Improve the quality of the parts you buy and, in turn, the quality of your own products using SupplyOn's nine structured steps for a transparent complaints process.
Use SupplyOn to transfer complaints from your own internal QM system to your suppliers, or create complaints directly on the SupplyOn platform. Your suppliers can then work through any complaints online in a structured manner using for example the 8D methodology. Everyone involved is shown the current status until the problem is finally solved and the appropriate corrective actions have been taken. Up until then, a progress monitoring system as well as reminders when deadlines are missed ensure great process reliability and low process costs.
| Your benefits: |
| • | Rigorous corrective actions rectify deficiencies in quality on a permanent basis. They prevent problems from recurring and ensure a long-term reduction in quality costs. | |
| • | Thanks to SupplyOn transparent complaint management, you avoid the unnecessary extra costs incurred as a result of tracing defective parts, rectifying problems, product recalls or customer complaints, all of which can lead to lost revenue in extreme cases. |
