The quality of your products depends on the quality of your suppliers. It is impossible to avoid complaints completely when parts are bought from external suppliers. Consequently, businesses must put in place a system allowing complaints to be processed quickly and inexpensively. More importantly, they must ensure that the supplier`s remedial measures are rigorously applied as well.

How SupplyOn Problem Solver works: Complaints are transferred directly from your internal quality-management system, via SupplyOn, to your suppliers. Your suppliers can then deal with the complaints online in a step-by-step manner and in accordance with the tried-and-tested 8D method. The system provides you up-to-date information on the current handling status of the complaint. Thanks to a progress-monitoring facility and missed-deadline reminders, both you and your suppliers are given the support needed until the problem is finally resolved and the remedial measures have been successfully implemented.