Inside · 技术 Many paths, one central point of entry: The new SupplyOn Help Center It all started with a simple but crucial question: How can we offer our users a central point of entry when they need support? Previously, information and answers were scattered across various documents, portals, and language versions. With the new solution, all this content is now centrally available—clearly arranged, easily accessible, and immediately understandable.Our goal was to turn knowledge search into a "wow" experience. The search for knowledge should become quick and easy. That's why we set out to bundle information sources, consolidate content, and create a completely new user experience. What initially sounded like a technical task quickly turned out to be a major collaborative project: many teams were involved, numerous processes were examined, and content was reviewed and modernized.The result is the new SupplyOn Help Center—a real hub for all questions relating to registration, administration, and use of SupplyOn solutions.A new user experienceIt is clear at first glance that the Help Center is more than just a collection of articles. It is a platform with a modern look and feel that impresses with its clear structure and intuitive navigation. Instead of searching for information, an AI-supported search function guides users directly to the relevant answers. And if an individual question remains unanswered, support is just a click away.But the journey doesn't end there: the Help Center opens doors to other portals that offer real added value. In the SupplyOn Store, users can access consulting services and book training courses. The SupplyOn Academy invites users to learn about new features and expand their knowledge with video tutorials and webinars. And the Supplier Community provides a space for exchange, feedback, and joint development.Knowledge in a new dimensionWe are particularly proud of the diversity of content: 370 support articles are now available – in nine languages and translated fully automatically thanks to AI. This gives our users worldwide access to relevant knowledge, supplemented by videos, step-by-step instructions, and PDF documents. Complex topics are thus conveyed clearly, so that questions quickly turn into clear solutions.There is one more added value: the new SupplyOn Help Center now includes release notes that keep our users informed about the latest developments and features. This makes the portal not only a source of help, but also a newsroom for everyone who works with SupplyOn.Looking aheadEven though the new Help Center represents a huge leap forward, the journey is far from over. We are already working on integrating an AI assistant that will answer questions and suggest solutions as a chatbot – directly in real time.At the same time, SupplyOn is developing the Help Panel – a kind of compact version of the Help Center that is integrated directly into the applications. This will allow users to search for articles or, in the future, use the AI assistant without having to leave their familiar working environment.Conclusion: A milestone for our usersThe new SupplyOn Help Center is not just a technological innovation. It is the result of a conscious decision: knowledge, support, and exchange belong in one central location. It presents itself as a central platform that delivers the right answers quickly, reliably, and intelligently. With bundled content, smart technology, and direct access to further offers, it accompanies our users every step of the way in the SupplyOn cosmos.We invite you to discover the new Help Center and experience support as it should be – centralized, modern, and forward-looking.
Inside · 技术 Four tips for successful product development and why user experience is key The user experience (UX) — i.e. all aspects of how a user interacts with a product — is a key decision-making factor when purchasing software solutions. Sounds like a hypothesis at first. But it is already commonplace today and will become even more important in the future. Why? I will try to explain this in the following lines. （更多…）
Inside Material Design: the design principle for user-friendly software Design is subject to constant change and causes controversial discussions. It is generally a debatable topic, as there are abundant opinions about it. As we all know, we all have different tastes.SupplyOn, too, has taken up this challenge and embarked on a new era: introducing Material Design in the development of new business services requires all stakeholders to rethink, demands new strategies and, above all, clear communication. （更多…）
Inside Usability and product design at SupplyOn – it is all about our users This year we are celebrating a fantastic anniversary: 20 years of SupplyOn. That also means 20 years of experience in supply chain and 20 years of technology. What's more, there are still a large number of employees who have been with us right from the start. A success story to be proud of.During all this time, SupplyOn has continuously extended, enhanced and updated its platform. It's like a house: at some point you simply have to replace the windows or renew the roof. Otherwise things might get a bit uncomfortable. （更多…）
