Many paths, one central point of entry: The new SupplyOn Help Center

It all started with a simple but crucial question: How can we offer our users a central point of entry when they need support? Previously, information and answers were scattered across various documents, portals, and language versions. With the new solution, all this content is now centrally available—clearly arranged, easily accessible, and immediately understandable.

Our goal was to turn knowledge search into a “wow” experience. The search for knowledge should become quick and easy. That’s why we set out to bundle information sources, consolidate content, and create a completely new user experience. What initially sounded like a technical task quickly turned out to be a major collaborative project: many teams were involved, numerous processes were examined, and content was reviewed and modernized.

The result is the new SupplyOn Help Center—a real hub for all questions relating to registration, administration, and use of SupplyOn solutions.

A new user experience

It is clear at first glance that the Help Center is more than just a collection of articles. It is a platform with a modern look and feel that impresses with its clear structure and intuitive navigation. Instead of searching for information, an AI-supported search function guides users directly to the relevant answers. And if an individual question remains unanswered, support is just a click away.

But the journey doesn’t end there: the Help Center opens doors to other portals that offer real added value. In the SupplyOn Store, users can access consulting services and book training courses. The SupplyOn Academy invites users to learn about new features and expand their knowledge with video tutorials and webinars. And the Supplier Community provides a space for exchange, feedback, and joint development.

Knowledge in a new dimension

We are particularly proud of the diversity of content: 370 support articles are now available – in nine languages and translated fully automatically thanks to AI. This gives our users worldwide access to relevant knowledge, supplemented by videos, step-by-step instructions, and PDF documents. Complex topics are thus conveyed clearly, so that questions quickly turn into clear solutions.

There is one more added value: the new SupplyOn Help Center now includes release notes that keep our users informed about the latest developments and features. This makes the portal not only a source of help, but also a newsroom for everyone who works with SupplyOn.

Looking ahead

Even though the new Help Center represents a huge leap forward, the journey is far from over. We are already working on integrating an AI assistant that will answer questions and suggest solutions as a chatbot – directly in real time.

At the same time, SupplyOn is developing the Help Panel – a kind of compact version of the Help Center that is integrated directly into the applications. This will allow users to search for articles or, in the future, use the AI assistant without having to leave their familiar working environment.

Conclusion: A milestone for our users

The new SupplyOn Help Center is not just a technological innovation. It is the result of a conscious decision: knowledge, support, and exchange belong in one central location. It presents itself as a central platform that delivers the right answers quickly, reliably, and intelligently. With bundled content, smart technology, and direct access to further offers, it accompanies our users every step of the way in the SupplyOn cosmos.

We invite you to discover the new Help Center and experience support as it should be – centralized, modern, and forward-looking.