InsideTechnology Many paths, one central point of entry: The new SupplyOn Help Center It all started with a simple but crucial question: How can we offer our users a central point of entry when they need support? Previously, information and answers were scattered across various documents, portals, and language versions. With the new solution, all this content is now centrally available—clearly arranged, easily accessible, and immediately understandable.Our goal…
SCM InsightsTechnology Illuminate your supply chain: Discover the power of SupplyOn Supply Chain Locations The biggest risks are the ones you don’t see. In today’s complex and volatile global market, companies are grappling with issues such as geopolitical tensions and strict regulations. At the same time, unexpected disruptions often hide deep within multi-tiered supplier networks.Supply chain transparency has never been more critical – or more elusive. Many risks go…
InsideTechnology Intelligent support: More than just a hotline Since its launch more than six years ago, the SupplyOn Support Center has been very popular among users. With more than a million clicks per year, it offers users a comprehensive range of help pages, tutorial videos and individual customer portals. But that’s not all – the support portal is constantly evolving and setting new…
Technology Seamless UI upgrade: experience a smarter, more intuitive Invoicing solution After two years of intensive work, the time has finally come: SupplyOn Invoicing has been completely redesigned. Since mid-2024, all users have been working on the new user interface. This measure was a decisive step towards user-friendliness and technical modernization. What sets the new interface apart? And what were the key success factors for its…
Technology Observability: A step towards 100% SLA availability In today’s digital world, high service level agreements (SLAs) are a key competitive advantage. When using internet platforms, customers expect them to operate without interruption. For many businesses, even short downtimes can have serious consequences. Of course, no technology is immune to failure. So 100% availability is a very ambitious goal. A key component in…
SCM InsightsTechnology Digital twin: are you ready for new business models? A digital twin is defined as the digital image of a product or process. It supports process optimization, early error detection, and automation gains along the entire value chain. New, service-oriented business models can be created based on the digital twin. However, the German economy is still having a hard time with digitization and an…
SCM InsightsTechnology Advanced analytics: from data-driven to outcome-driven analytics The obsession to know the futureHuman beings have been and always will be obsessed with knowing the future with the wonder that if they know what will happen they can make better decisions and achieve better results.In business, the obsession is the same. In the last 15 years of my working experience, I have seen,…
InsideTechnology Four tips for successful product development and why user experience is key The user experience (UX) — i.e. all aspects of how a user interacts with a product — is a key decision-making factor when purchasing software solutions. Sounds like a hypothesis at first. But it is already commonplace today and will become even more important in the future. Why? I will try to explain this in…
InsideTechnology Certificate Management and Artificial Intelligence If autonomous vehicles driving with artificial intelligence were used, would the problem with speeding cars in built-up areas be completely solved? And who is liable if such a vehicle causes an accident? Does facial recognition in public spaces serve general safety or does this result in a surveillance state? You only have to watch the…
SCM InsightsTechnology How to automate transport logistics with multi cloud and RPA Integrated transport management thrives on real-time data exchange between all logistics partners. Once this basis has been established, logistics and transport processes can be automated by intelligent mechanisms. Multi-cloud platforms in combination with automation methods such as RPA (Robotic Process Automation) play a key role in this.