InsideTechnology Intelligent support: More than just a hotline SupplyOn Product Management April 3, 2025 Share on Facebook Share on LinkedIn Share on Xing Share via email The support portal is constantly evolving and setting new standards in digital support.Since its launch more than six years ago, the SupplyOn Support Center has been very popular among users. With more than a million clicks per year, it offers users a comprehensive range of help pages, tutorial videos and individual customer portals. But that’s not all – the support portal is constantly evolving and setting new standards in digital support. Groundbreaking technologies for maximum efficiencyThe SupplyOn Support Center uses the latest technologies and intelligent services to resolve support queries faster and more accurately than ever before.✅ AI-powered problem analysis: Artificial intelligence recognizes patterns and analyzes support cases in real-time to provide targeted solutions.✅ Semantic search: Users find relevant answers and solutions in seconds thanks to intelligent algorithms that understand natural language and deliver contextual results.✅ Observability: Our proactive monitoring components analyze user behavior and automatically derive improvements.✅ Proactive notifications: Early warnings alert users to potential problems before they occur, helping to prevent outages.✅ Omnichannel support: Users can get help through a variety of channels, including the AI-powered chatbot, the self-service portal, email, or phone.The next stage of evolution: AI-powered assistance botThe next major milestone is the introduction of an intelligent AI assistance bot. This will be integrated directly into the application and will use linked customer data to provide personalized assistance in real-time. Rather than being reactive, the bot will automatically recognize what help a user needs and proactively suggest solutions.Features of the new AI assistant botAutomatic error detection and correction: The system identifies potential problems at an early stage and offers solutions before the user needs to take actionPersonalized recommendations: Based on previous requests and usage data, AI suggests customized supportSeamless application integration: Users no longer have to switch between different systems-the bot provides help right where it’s neededAdvanced speech and text processing: Using state-of-the-art NLP technologies, the bot understands natural language and provides accurate answers in real-timeConclusion: A next-generation support experienceThese innovations make the SupplyOn Support Center one of the most advanced of its kind. It goes far beyond traditional support to provide an intelligent, seamlessly integrated and proactive help experience. Users benefit from faster solutions, intelligent error prevention and unique, personalized support.The future of support is here – and it’s smarter than ever!
Rethinking the Digital Product Passport: Why SupplyOn Is Making Material Master Data a Strategic BackboneGlobal supply chains are at a turning point. What was long considered an operational discipline is increasingly evolving into a data-driven management task under regulatory pressure.Sustainability requirements are becoming increasingly stringent, data requirements are growing exponentially, and companies must manage both across complex, international supplier networks. At SupplyOn, we are observing this transformation across all…Learn more More details about Rethinking the Digital Product Passport: Why SupplyOn Is Making Material Master Data a Strategic Backbone
Many paths, one central point of entry: The new SupplyOn Help CenterIt all started with a simple but crucial question: How can we offer our users a central point of entry when they need support? Previously, information and answers were scattered across various documents, portals, and language versions. With the new solution, all this content is now centrally available—clearly arranged, easily accessible, and immediately understandable.Our goal…Learn more More details about Many paths, one central point of entry: The new SupplyOn Help Center
Certificate Management and Artificial IntelligenceIf autonomous vehicles driving with artificial intelligence were used, would the problem with speeding cars in built-up areas be completely solved? And who is liable if such a vehicle causes an accident? Does facial recognition in public spaces serve general safety or does this result in a surveillance state? You only have to watch the…Learn more More details about Certificate Management and Artificial Intelligence