Ying Xiao
Manager Business Development China
Business development team mainly takes two roles - ‘Diplomatist’ and ‘Doctor’. As a ‘Diplomatist’, I am responsible for all marketing activities and external communication in Asia. As a ‘Doctor’, I am helping customers to diagnose their pain points and propose a ‘prescription’.
With my former experience as Consultant and Consulting Manager in the company for 7 years, I am familiar with the processes and challenges of the branch and support customers and colleagues in terms of requirement analysis and solution proposals. Therefore I could contribute some interesting topics and experience from two roles to this blog.
Posts by Ying Xiao:
Delivering (even) better service with Design Thinking
Matching themes: Design Thinking, service quality
For us in China, too, Design Thinking is becoming an increasingly important approach to bringing products, solutions and services even closer to the customer. This is because Design Thinking opens up new perspectives and enables innovative solutions by addressing people’s essential needs. Read more