Supplier Onboarding is the first and most important step for successful digital collaboration with your business partners via SupplyOn. But what does it take to get started smoothly? Here we show you in words and pictures how we successfully bring our customers and their suppliers on board through expertise, communication, and experience.
Why Supplier Onboarding is crucial
Introducing new processes via a digital platform is anything but trivial, but it is feasible. With our approach to supplier onboarding, you can master the complexity. Our goal is to integrate suppliers into our platform efficiently, reliably, and sustainably. The key to this lies in close cooperation with our customers. A successful onboarding project thrives on partnership-based coordination between the customer and our experienced team. Behind every project is not only a team of experts, but also a well-stocked toolbox that makes onboarding as efficient as possible.
Communication as a success factor
We work with our customers to develop customized communication strategies to inform suppliers, convince them of the benefits, and get them excited about using the platform.
After all, without the active participation of suppliers, there is no added value for the customer.
Technical excellence and personal support
A smooth onboarding process requires precision. The quality of the supplier master data is crucial—only with up-to-date and correct contact details can a connection to suppliers be established. In addition, our dedicated call center team actively supports suppliers during the registration process and helps to overcome any obstacles at an early stage.
More than just technical connection: Enablement as a goal
Our claim goes beyond purely technical onboarding. We see supplier onboarding as “enablement” – in other words, empowering users to use the platform efficiently and independently. To this end, we provide central information portals that bundle all important project information, instructions, training, information events, and explanatory videos. These portals serve as a central hub during the onboarding phase – a real added value for everyone involved.
The human factor counts
Even complex projects can be implemented successfully when a structured approach meets experience – and when the human factor is not neglected. This is exactly what the SupplyOn onboarding team stands for: technical excellence, strong communication skills, and always with a personal touch.
The video featuring this article
Join us in the video “Supplier Onboarding” for exclusive insights into our daily work.
