Inside our in-house User-Centered Design training – How SupplyOn supports its employees and what it does for them

At SupplyOn, supporting our employees doesn’t just mean offering benefits, it means empowering them with the mindset, skills, and tools they need to grow, collaborate, and make a real impact. One way we do this is through hands-on, cross-functional training initiatives like our in-house User-Centered Design (UCD) training.

Equipping Our People to Think User-First

The UCD training, created and led entirely by our in-house UX team, is more than a session on design. It’s an investment in how our people approach problem-solving.
By guiding participants through real-life scenarios, the training helps teams from Consulting, Marketing, and Supplier Onboarding learn how to:

• Identify genuine user needs instead of reacting to vague feature requests
• Map out user journeys to uncover pain points and opportunities
• Define clear, human-centered requirements
• Collaborate more effectively across teams by aligning around user goals

This approach gives our employees practical tools to tackle their daily challenges – whether it’s onboarding suppliers, building campaigns, or improving customer processes – with a fresh, user-first perspective.

Creating Learning Spaces That Resonate

What sets this training apart is its authenticity: it’s not delivered by an external coach but by a colleague who understands our day-to-day realities. This makes the experience more relatable and the lessons more directly applicable.

And the impact is clear:

“I was surprised to see how much work design actually is – way more than just drawing nice pictures.”
“This gives us a great baseline to start changing how we approach problems.”
“I want to bring this into practice and think more often from our users’ perspective.”

These reflections show just how transformative a well-designed internal learning experience can be.

Fostering a Culture of Growth and Collaboration

With this initiative, SupplyOn is sending a strong cultural signal:

We believe in learning from each other, we prioritize collaboration that crosses team boundaries, we empower our people to challenge assumptions and improve the way we work – together.

This kind of internal development strengthens not only our business, but our people. It helps every team member feel equipped and encouraged to grow in their role.

Looking Ahead

We’re excited to see more teams participate in future sessions. Because when our employees understand our users better, they create better solutions and that’s a win for everyone.

Want to learn more about UCD? Usability and product design at SupplyOn – it is all about our users